Shipment & Returns


Delivery
Delivery of the ordered item(s) is made to the address indicated by the client. 

Orders received before 2pm (Brussels time) are shipped the same day (on working days). The goods will be delivered to you within 1-2 working days in Belgium and between 2-4 working days in Europe.

Orders received on holidays, during the weekend or after 2pm are shipped the next business day.

Possible import/customs fees when shipping to countries outside Europe are the responsibility of the customer.

The delivery term starts once the order and payment has been received, all ordered goods are available and the package is handed over to My Parcel Belgium/bPost.

Transport charges are calculated according to the country of destination and clearly indicated during the order/payment process.

If the customer chooses delivery, a confirmation e-mail is sent as soon as the delivery is handed over to My Parcel Belgium/bPost. This e-mail contains a tracking number allowing the customer to track the shipment.

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day 1 on which you, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform Carlino Feel Good Store via email [email protected] of your decision to withdraw from this contract by an unequivocal statement.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, exclusive the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Damaged or alternated goods by the buyer are not eligible for withdrawal.

Overview of countries, delivery times & shipping costs:
Below you can find a clear overview of all the countries we ship to, delivery time per country, shipping costs and above which amount you can get free shipping for your country!

  COUNTRY

DELIVERY TIME

SHIPPING COST 

FREE SHIPPING ABOVE

Belgium free icon Belgium 1-2 working days 6 € 50 €
Netherlands free icon The Netherlands 1-2 working days 9 € 100 €
Germany free icon Germany 1-2 working days 10 € 100 €
France free icon France 2-3 working days 11 € 150 €
Luxembourg free icon Luxembourg 2-4 working days 9 € 100 €
United kingdom free icon United Kingdom 2-4 working days 13 € 150 €
Italy free icon Italy 2-4 working days 17 € 250 €
Spain free icon Spain 2-4 working days 18 € 250 €
Switzerland free icon Switzerland 2-5 working days 22 € 300 €
Sweden free icon Sweden 2-4 working days 19 € 250 €
Denmark free icon Denmark 2-4 working days 17 € 250 €
Norway free icon Norway 2-5 working days 26 € 300 €
Finland free icon Finland 2-4 working days 19,50 € 250 €
Austria free icon Austria 2-5 working days 29 € 350 €
Hungary free icon Hungary 2-4 working days 18 € 250 €
Poland free icon Poland 2-4 working days 18 € 250 €
Czech republic free icon The Czech Republic 2-4 working days 18 € 250 €
Portugal free icon Portugal 2-4 working days 18 €  250 € 
Ireland free icon Ireland 2-4 working days 20 € 250 €
Turkey free icon Turkey 2-4 working days 21,50 € 250 €
Greece free icon Greece 2-5 working days 20 € 250 €
Australia free icon Australia 7-10 working days 33 € 350 €
Canada free icon Canada 4-7 working days 23 € 300 €
United states free icon United States 4-7 working days 20 € 250 €
Russia free icon Russia 4-7 working days 33 € 350 €
Japan free icon Japan 7-10 working days 32 € 350 €
China free icon China 7-10 working days 32,50 350 €
Taiwan free icon Taiwan 7-10 working days 33 € 350 €
Thailand free icon Thailand 7-10 working days 33 € 350 €
Brazil free icon Brazil 7-10 working days 32,50 € 350 €
  Eastern Europa  2-5 working days 26,50 € 350 €
  Western Europa 2-5 working days 27 € 350 €
  North Amerika 5-7 working days 37 € 400 €
  Asia 7-10 working days 37,50 € 450 €
  Africa 7-10 working days 37,50 € 450 €
  South & Middle America 7-10 working days 37,50 € 450 €
  Middle East 5-7 working days 37,50 € 450 €
  Oceania & Antarctica 7-10 working days 37,50 € 450 €

 

Contact Carlino Feel Good Store
Would you like to get in touch with Carlino Feel Good Store? Feel free to send us an email or call us! Our team will be glad to answer your questions. We are always ready to help you with professional advice and an excellent service.

Call us: +32 (0)3 265 95 93
Send us an email: 
[email protected]