Terms & Conditions


General Terms & Conditions

The following terms and conditions of sale determine the use of Carlino Feel Good Store's webshop - www.carlino-fgs.com with registration number BE 0847007661.

The webshop of Carlino Feel Good Store is created by order of and managed by the seller. Users are allowed to view the information on the site free of charge and print this information for personal use, but not for commercial purposes.

Minors or incapacitated adults should be represented by their parents or legal guardians, who are equally bound by the present terms and conditions of sale and who should either fill in the order form themselves or give the incapacitated person explicit permission to do so, otherwise the order will not be accepted.

By placing an order from the webshop, you explicitly accept these general terms and conditions of sale which are published on this website.

Acceptance of the general terms and conditions is mandatory in order to place an order. Through ordering, you declare to know and accept the seller's general terms and conditions. The general terms and conditions are always available and can be found on the website.

All orders are bound by the applicable general terms and conditions, published at that moment on the website, to the exclusion of all possible prior or later conditions.

In case one of these conditions should not be legally valid for any reason whatsoever, all other conditions still remain fully in force.

Anything that is not explicitly mentioned in these terms and conditions of sale is bound by the regulations of the Belgian law.
The carrier language of this agreement is English. You can always contact the customer service if something is not entirely clear.

Orders
The seller commits to process the orders placed on the website as long as there is stock available and to do so within the restrictions formulated in these conditions.

The online order will be processed only if the customer has clearly identified himself according to art. 9.

The seller reserves the right to refuse orders in case it has strong suspicions of any rights abuse or someone acting in bad faith, if there are strong suspicions of commercial purposes unacceptable to the seller or if the stock of a particular item is exhausted.

An order is considered final only upon acceptance of the general terms and conditions of sale, of the prices and of the description of the offer. If the offer is not entirely clear or if something is not clear after placing the order, the customer can always contact Carlino Feel Good Store for further information by e-mail at [email protected]

Any questions will be answered as soon as possible.


Payment Methods
The prices shown on the Carlino Feel Good Store's webshop at the time of your order are valid prices. All prices are inclusive 21% VAT.

The charges for domestic shipments and shipments abroad are provided during the order process before finalising the order.

This means it is still possible to undo the order at that stage.

Payment should be prior to shipment and is made using one of the following payment facilities: Bancontact/Mister Cash, PayPal, iDeal, Maestro, MasterCard, Visa.

Order confirmation
Upon acceptance of your payment by the system, the seller confirms the order by e-mail.


Delivery
Delivery of the ordered item(s) is made to the address indicated by the client. 

Orders received before 2pm (Brussels time) are shipped the same day (on working days). The goods will be delivered to you within 1-2 working days in Belgium and between 2-4 working days in Europe.

Orders received on holidays, during the weekend or after 2pm are shipped the next business day.

Possible import/customs fees when shipping to countries outside Europe are the responsibility of the customer.

The delivery term starts once the order and payment has been received, all ordered goods are available and the package is handed over to My Parcel Belgium/bPost.

Transport charges are calculated according to the country of destination and clearly indicated during the order/payment process.

If the customer chooses delivery, a confirmation e-mail is sent as soon as the delivery is handed over to My Parcel Belgium/bPost. This e-mail contains a tracking number allowing the customer to track the shipment.

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day 1 on which you, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform Carlino Feel Good Store via email [email protected] of your decision to withdraw from this contract by an unequivocal statement.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, exclusive the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Damaged or alternated goods by the buyer are not eligible for withdrawal.

Warranty
Any problems or deficiencies regarding the delivery of an article, damages or quality problems should be notified in writing by email within seven days to Carlino Feel Good Store, [email protected]

The seller offers the legally provided warranties.

The seller is not responsible in case of acts of God, incidents, incorrect use or improper treatment of an item by the customer.

An item with an accepted quality issue will be replaced free of charge.

Carlino Feel Good Store guarantees that the goods are very carefully packaged and leave our premises in perfect condition.

Signature and proof
Customer accepts electronic proof.

The customer himself bears the exclusive responsibility for the correctness of all details he or she provides.

The customer should follow the registration procedure in case of a first online order or reservation.

Afterwards, the customer only needs to log in once again to place a new order or reservation.

The final order confirmation by the customer counts as acceptance of the order at the set price.

The customer’s validation is considered as a signature and explicit acceptation of all transactions through the website.

Liability for website use
The seller's website aims to provide the customer with general information regarding the seller's products and activities.

The seller’s obligation is to use his best efforts with regard to access, ordering process, delivery and other services.

The seller has the right to suspend or to stop the website at any time for maintenance reasons, for updating or for any other reason, even without giving advance notice.

The seller cannot be held liable for any delay or damage caused by the use of the internet, a system breakdown, the intrusion of outsiders or a virus, nor for possible information posted on the internet or treated by third parties, or for any other fact that can be considered force majeure.

Intellectual property
All parts of the seller's website are property of the seller. The images on the website are authorized and used for the purpose of sale;

Users who have their own website and wish to post an automatic link between their own website and the seller's home page, even for personal use only, should ask seller's explicit permission to do so.

Competence and applicable law
This agreement is subject to the provisions of Belgian law.

In the event of any dispute, the courts of Antwerp have exclusive jurisdiction.


Payment procedures

Is my payment safe?
Our payment partner Mollie (www.mollie.be) provides us with a safe, reliable payment system allowing you to make a sure and safe payment.

Your payment and credit card details are used exclusively for payment purposes and are never disclosed to any third parties.

How can I pay online?
Regardless of the payment procedure you choose, we can only deliver your package upon receipt of your payment.

You can pay with: Bancontact/Mister Cash, iDeal, PayPal, Maestro, MasterCard or Visa.

Payment by debit card: In case of debit card payments, we receive your payment almost immediately.

This allows us to prepare your package for shipment quickly, if the product is available in stock.

Payment by credit card: In case of payment by credit card, we receive your payment almost immediately.

This allows us to prepare your package for shipment quickly, if the product is available in stock.

When using this payment procedure, your card verification code is required.

The sole purpose of this verification is to ensure your card isn't being used by unauthorised people.

The Visa or MasterCard verification code is located at the back of your card, where you will find a 3 digit code in the signature field.

You will find this code either after your full account number, or after the last 4 digits of your account number.

Payment by iDEAL, If you want to pay by debit card in the Netherlands, you can choose to pay using iDEAL.

In case of payment using iDEAL, we receive your payment almost immediately. This allows us to prepare your package for shipment quickly, if the product is available in stock.

Please keep in mind that we cannot deliver your package until we receive your payment. Payment receipt depends on the financial institution used.

What if I transferred an incorrect amount? Please feel free to contact our customer service if you are confronted with cancellation or if you have any questions.

Invoice
You will receive the invoice by e-mail after placing the order, regardless of whether you are a company or a private individual.

If you need the company VAT number to be mentioned on your invoice, please send us an email to
[email protected]

Customer Service – Contact
We do everything in our power to package the products in optimal conditions.

Customer satisfaction is our prior aim. Do not hesitate to contact us if you have a question, a complaint or a remark.


Privacy & Cookies policy

Privacy Policy
Carlino Feel Good Store reserves the right to collect customer details for internal use only, directly by collecting customer details provided during registration and/or ordering, or indirectly, for instance by using cookies, registration for the newsletter, or from an order.

According to the Privacy Protection Act of December 8th, 1992 the customer has the right to have access to these data, and to modify them or to have them removed in case he/she no longer wished to receive information regarding Carlino Feel Good Store's products and/or activities.

The customer can contact Carlino Feel Good Store for this purpose. The customer may modify his details himself through his account profile.

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

Cookies Policy
A cookie is a small text file that we store on your device if you agree.

Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. Further information about the types of cookies that may be used on this website is set out below:

Strictly necessary cookies. These are cookies that are essential to the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping basket.

Analytical/performance cookies. These cookies allow us to recognize and count the number of visitors to our website and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These cookies are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Countries and Shipping Rates
We send our domestic shipments as well as our shipments abroad by My Parcel Belgium. The packaging and shipment rates are calculated based on the country of destination. If your country is not on the list of countries we ship to, you can send us an email to [email protected]

All packages are delivered to the address of your choice. 

Disclaimer
Actual colors of products may vary from colors on the photos.

All e-mail messages (including their attachments) you receive from Carlino Feel Good Store are for information purposes only and contain information about products and activities of Carlino Feel Good Store.

Carlino Feel Good Store cannot accept any liability for possible incorrect and/or incomplete information provided by these e-mails, nor can there be any rights derived from the contents of this message (including its attachments).

The message contents (including the attachments) may contain confidential information that is exclusively directed to the addressee of this message. Carlino Feel Good Store kindly requests you to delete this message and not open any attachments if you are not the intended recipient of this message.